The Trotter You’ve Trusted Since 1983
Trotter Overhead Door Garage and Home of Edmond and the Oklahoma City area is a full service garage door company locally owned and operated by Jesse and Tina Trotter. It all began in 1983 when they recognized Edmond was growing by leaps and bounds and there was not a thriving garage door company. Jesse had worked within the garage door business for many years and became very knowledgeable about their function, installation and repair. At the time, Jesse and Tina had been married for 5 years, had a 2 year old son, Jacob, and a baby on the way, so they decided to begin their own business venture. They rented a 400 sq. ft. space at Bryant Square and while Tina answered the phones and entertained their toddler, Jesse tirelessly installed and repaired garage doors and openers. After 30 plus years, 4 married grown children, 6 grandchildren and more expected, the Trotters decided to invest in a new and permanent home for their business.
Through the vision and hard work of their son, Nathan, they built a beautiful 15,000 sq. ft. showroom/office/warehouse complex and added "Garage and Home" to their business name to accommodate other home lifestyle enhancement products. Their focus of running an upright, unrivaled customer-centered service business has remained consistent since its inception and they have been blessed with success as a result. They have an exceptional well-managed, experienced team that meshes well with their superior standards, positive culture, and core values. Trotter Overhead Door Garage and Home is a distinct and dynamic leader in the garage door industry that sets standards of excellence for all.
TROTTER CORE VALUES:
1. "Sir, my concern is not whether God is on our side; my greatest concern is to be on God's side, for God is always right." -Abraham Lincoln
Core Value: Do what is right.
Value Statement: We base every decision we make on truth, honor and integrity. We are direct, honest and transparent in our business transactions. Credibility is critical because our reputation is important to us.
2. "Respect is earned... Honesty is appreciated... Trust is gained... Loyalty is returned." -Unknown
Core Value: Be Loyal.
Value Statement: We are faithful to our commitments and obligations. We follow through on our promises, are consistent and dependable. We value our customers' time and diligently strive to be punctual.
3. "Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives." -Wills A. Foster
Core Value: Provide quality products.
Value Statement: We carefully evaluate and select every product we sell and warranty. We are buying representatives for our customers and not selling agents for our manufacturers. The quality and reliability of our products far outweigh the sweetness of a cheaper price.
4. "So then, whatever you desire that others would do to and for you, even so do also to and for them." -Matthew 7:12
Core Value: Serve others.
Value Statement: We unselfishly serve and treat our customers the way we would like to be treated. We respect, appreciate and are thankful for our customers and realize they are our greatest asset. We consider it a privilege to serve them.
5. "Knowledge is a treasure, but practice is the key to it." -Lao Tzu
Core Value: Keep learning.
Value Statement: We realize that a good source of knowledge is experience combined with continuous learning. Our team desires personal growth, realizing that, no matter how good we are, we can always get better by constantly learning innovative ways to improve our skills and enhance our knowledge of our industry.
6. "No one cares how much you know, until they know how much you care." -Theodore Roosevelt
Core Value: Show you care.
Value Statement: We are grateful for the opportunity to help our customers with their garage door needs. We sincerely care about our customers and their experience and go to extraordinary measures to satisfy and exceed their expectations.
7. "Today I shall behave, as if this is the day I will be remembered." -Dr. Suess
Core Value: Be your best.
Value Statement: We challenge ourselves to choose to humbly behave in a respectable and responsible manner that we can be proud of. We are motivated and set goals for achievement and hold ourselves accountable for our actions.
We are a team of hard-working individuals with an intense desire to help our customers who recognize that their garage doors should beautify their homes as well as be functional. We realize garage door problems can be extremely frustrating, inconvenient, and cumbersome, anywhere from broken springs, damaged doors to malfunctioning openers. Therefore, we listen well to our customers' issues and concerns, evaluate and assess their problems and then provide the best value solution with prompt, steadfast and unsurpassed expertise. We are committed to providing an excellent experience for our customers hoping they share their delight with others.
We are the most favorable and recommended garage door company in Edmond and the greater Oklahoma City area because of the quality, expertise and exceptional customer experience that we provide.